Frequently Asked Questions
Everything you need to know about your Jumper 1234 order, shipping, and our luxury cashmere.
How should I care for my Jumper 1234 cashmere?
To keep your cashmere in perfect condition, we recommend hand washing with a specialist wool detergent or using a delicate machine wash at 30 degrees. Always dry flat and never tumble dry.
Where do you ship and how much does it cost?
We ship worldwide. UK standard delivery is free on orders over £150. International shipping rates are calculated at checkout based on your specific location and weight of the parcel.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to choose?
Our jumpers generally fit true to size for a classic look. If you prefer an oversized fit, we recommend sizing up. Please refer to the specific size guide located on each product page for exact measurements.
Are your products sustainably sourced?
Yes, sustainability is at our core. All Jumper 1234 cashmere is sourced from Mongolia, where we work with local herders to ensure ethical production and the highest quality raw fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.